Privacy Policy

This is the website of, a division of Siechert & Wood, Inc.

We're located at 396 W. Washington Blvd. #500, Pasadena, CA 91103. You can reach us via e-mail at or you can call us at (626) 797-7850.

We take your privacy seriously, and we want you to know how we collect, use, share and protect your information.

This Privacy Policy tells you:

What information we collect

The information provided by you

We may store information you enter on our website or provide to us at our retail store. For example, we collect information from you when you place an order or join our mailing list.

The information we collect from you includes things like:

  • Your name
  • Your mailing address
  • Your e-mail address
  • Your phone number
  • Your credit card number and other payment information
  • Demographic and lifestyle information, such as age, personal interests and product preferences

Automated information collection

We collect information related to your interactions with our website to create a high quality, personalized shopping experience. This information includes your IP address, browsing behavior while on our site, browser and device characteristics, and referring URLs. This information is collected and stored using a variety of common technologies, including various types of cookies, and tags.

To help us understand and enhance our interactions with you, we may permit web analytics to collect and process information on our websites using the technologies described above.

Location information

Website analytics may collect certain information such as the type of device you're using or your general location.

Mobile users: To allow any application to identify your location, you must enable this functionality through your mobile device's settings to allow the use of technologies such as Wi-Fi, GPS signals, cell tower position, or other technologies. has no control over your device's settings.

Public forums

Our website and blog offer publicly accessible information. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. This information may include blog comments and product reviews.

How we use the information we collect

We use the information we collect for things like:

  • Fulfilling orders and requests for products, services or information
  • Processing returns and exchanges
  • Tracking and confirming online orders
  • Delivering products
  • Marketing and advertising products
  • Conducting research and analysis
  • Communicating special events, promotions and surveys
  • Identifying you on our websites and tailoring advertisements and offers to you (both on our websites and on other websites) based on your interactions with us in our stores and online
  • Facilitating interactions with and others, such as enabling you to e-mail a link to a friend
  • Operating, evaluating and improving our business

Data retention

When you order from us, we collect your payment information (such as a credit card number) only for use in processing the order. We store credit card information in an encrypted database on a protected file server for a short time (up to 60 days) following a sale in case it's needed for adjustments or similar follow-up transactions.

Although we maintain all other information about each sale transaction indefinitely (for tax and accounting purposes), we periodically purge the stored credit card data.

We may retain your e-mail or mailing address information for as long as we deem you are an active customer or until you opt-out of our promotional mailings.

How and when we may share information does not sell, rent or trade your personal information to third parties.

We may share your information with third parties such as shippers or e-mail distribution services to perform services on our behalf such as:

  • Fulfilling orders
  • Delivering packages
  • Sending marketing communications
  • Conducting research and analysis

Should we be required to share personal information in response to a regulation, court order or subpoena; we will do so in order to comply with the law. We may also share information to respond to a government request or when we believe disclosure is necessary or appropriate to protect the rights, property or safety of, our customers, or others; to prevent harm or loss; or in connection with an investigation of suspected or actual unlawful activity.

How we protect the information we collect

We place a high priority on protecting your information. Whether you are shopping online or in our retail store, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

We use a variety of information security measures to protect your online transactions with us. The website ( uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our websites such as ordering information, including your name, address and credit card number.

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you on our website or in our retail store. We cannot guarantee that any electronic commerce is totally secure, but do exercise prudent measures to protect and secure consumer information.

Your choices regarding the information we collect

As a customer of, you may choose to:

  • Stop receiving marketing or promotional e-mails, direct mail, and mobile marketing communications
  • Update and correct your personal information
  • Request removal of your personal information from our blog or community forum

To do any of these, let us know by one of these methods:

  • Use the Update Profile/Email Address option provided in our email promotions
  • Use the SafeUnsubscribe option provided in our email promotions
  • Call (800) 981-9663 with your request and current contact information
  • Send an e-mail with your request and current contact information to
  • Send a letter with your request and current contact information to:
396 W. Washington Blvd. #500
Pasadena, CA 91103

Information collected and used by others

We use third-party advertising companies to display ads when you visit other sites on the Internet. These companies may collect personal and other information about your visits to this and other websites. The purpose of this data collection is to provide ads about products and services that may be of interest to you.

To learn more about interest-based advertising (also called behavioral advertising), visit

Google users visiting our site who wish to opt-out of analytics information collection may do so by visiting their Google Ads Settings. has no control over your Google Ads Setting preferences.

Links to other websites

Our website may provide links to other websites, many of which have their own privacy policies. Be sure to review the privacy policies on sites you visit.

Social media widgets

Our website includes social media features and widgets, such as the Facebook Like button and the Share this button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

Privacy Policy Updates

We may need to update our Privacy Policy as grows and technology evolves. If we make material changes, including any change in ownership or uses of your personal information, we will notify you by means of a notice on this website prior to the change becoming effective, as well as inform you of any choices you may have with respect to these changes.

Have questions?

If you have any questions about our Privacy Policy or practices, we'll do our best to answer them. Here's how to contact us:

Phone: (626) 797-7850
Postal mail:
396 W. Washington Blvd. #500
Pasadena, CA 91103