Terms & Conditions

Satisfaction guaranteed

We want you to be satisfied with your purchase. Every item we sell is guaranteed to be free of manufacturing defects for a period of 30 days from the date your order is shipped. We will replace, refund or issue credit on merchandise returned in unused condition.

Returns & replacements

Any item you purchase from us may be returned for credit within 30 days of receipt, provided that the item is unused and in re-sellable condition, or is defective in either material or workmanship (subject to our inspection).

Before returning any item, fill out the Problem Resolution form to obtain a Return Authorization (RA) number. This gives us the invoice number, the part number, and the reason you want to return it. We will not process your return or credit your account without a Return Authorization number.

If you have a problem with your order or an item you received, please fill out a Problem Resolution form. The Problem Resolution form provides the information we need to be sure the transaction is handled correctly.

If it is a problems we caused, such as sending the incorrect item, the incorrect quantity of an item, or a defective item, then we will take care of the problem after you fill out the Problem Resolution form.

If the return is a result of a manufacturer's defect or our error, we will gladly make arrangements for return at our expense. Returns that are not the result of a manufacturer's defect or error by must be returned at your expense. All return shipments must be prepaid; we do not accept C.O.D. returns. Enclose one copy of the Return Authorization in the package. All merchandise must be returned in its original packaging.

Price Protection

When a product goes on sale or when we reduce the price, we will give you the difference between the price you paid and the sale price in store credit if you purchased the product in the 14 days preceding the sale. Call or email us to request a credit.

Damaged Shipments

Check your order upon arrival. Damage must be noted on the delivery receipt. Contact about any shortage or damage within 7 calendar days of receipt. Please fill out a Problem Resolution form.

Backorder Policy

Backorders seldom happen; our site is designed to prevent them from occurring in most cases.

We might hold your order for up to 3 business days to allow backordered items to arrive. If you have requested expedited shipping we will attempt to contact you.

If we expect the backordered items to arrive here within 15 business days, we will charge you for the entire order and ship all in-stock items. We will ship the backordered items when they arrive at no additional cost to you. We will notify you of this on your invoice. You can cancel the backordered items and request a refund any time before they ship by sending us an email.

If we do not expect to receive the backordered items within 15 business days we will delete them from your order so you are not charged for them. We will notify you of this on your invoice. You can reorder the items when they are again in stock.

Prices & product information

Prices are in US dollars. All prices are subject to change without notice. Pricing, photographic and typographical errors are subject to correction. All prices are F.O.B. Pasadena, California.


These terms and conditions constitute the entire agreement between and the purchaser, and shall be governed by and construed according to the laws of the State of California and the United States of America. is a dba of Siechert & Wood, Inc.